REFUND AND RETURN POLICY

Introduction

In URBAN EMBROIDER we very carefully after quality and design checks send the product to our customers taking care of their best customer experience but still the design and color may look slightly different to the product image .There is a least possibility of the product being damaged or wrong product being delivered .But if happens so that the product delivered is of different color , size or design than what is ordered then free return and exchange will be initiated .
Terms of returns -
1. Return available in case SIZE , COLOUR AND DESIGN received is different from the ordered one .
2. To initiate an exchange, please contact our customer service team at WhatsApp +91-7877287104 within 3 days of receiving the item.
3. Catering to the hygiene standards for our products; all the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.
4. Once we receive the returned item, we will process the exchange within 7-10 business days.
5. If a product is defective send us a video of product within 24 hours to WhatsApp number +91- 7877287104
6. Exchanges are subject to availability, and we cannot guarantee that the size you need will be in stock. If the size you need is not available, we will issue you a store credit. The store credit is valid till 2 month from the date of issue.
7. No returns and returns would be accepted after 3 days of delivery .
8. Returns and refunds could be declined if 1. The products are returned after use
2. The products are damaged intentionally
CANCELLATION OF ORDERS
1. Orders cannot be cancelled once order is prepared and out for delivery.
2. If order is prepared but not out for delivery order can be cancelled after levying a cancellation charge of 400 Rs
3. In case of return on an order, the amount will be credited back to the customer in the form of store credit.
We hope this return refund and cancellation policy helps for you to shop with confidence from URBAN EMBROIDER . If you have any questions or concerns, please don’t hesitate to reach out to our customer service team for assistance .

We don’t provide refund in any circumstances .

Mail- urbanembroider@gmail.com
WhatsApp – +91-7877287104
Dm on insta – urban_embroider
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